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Customer Service Standards
Adopted by the Board October 2012
Our customers include:
• The citizens of Ohio
• Students contemplating a career in architecture or landscape architecture
• Students currently enrolled in architecture or landscape architecture programs
• Colleges and universities that offer architecture or landscape architecture degrees
• Exam candidates
• Licensees – individuals and firms
• Federal, state and local government agencies and elected officials
• Architecture or landscape architecture technical and professional societies and associations
Our customer service goals:
• We will treat all of our customers with courtesy and respect.
• We will provide high-quality service by a knowledgeable staff.
• We will provide complete, accurate and precise information.
• We will regularly assess our customer’s needs and level of satisfaction with our service.
• We will continue to improve our customer service based on customer feedback.
For questions, or to comment on our Customer Service, please email Cheryl Thaxton or call 614-466-6677.
77 S. High Street, 16th Floor • Columbus, Ohio 43215-6108
Phone: (614) 466-2316